Allocate Service Engineers for routine Robot Preventive Maintenance.
Monitor and escalate open Robot Issues to ensure timely resolution.
Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
Collaborate with team members to maintain an updated deployment schedule.
Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.