Service Support Administrator

  • Singapore
Company Logo Not Found

Kabam Pte Ltd

  • Experience: yr(s)
  • Posted: 29/04/2024

Job Description

    • Monitor commercial pipelines daily for new and upcoming robot deployments.

    • Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.

    • Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.

    • Organize customer training on robot handling and software platforms, including logistics.

    • Preparation of necessary documentation prior to robot live operations on customer sites.

    • Compile Product Performance Reports for customers on a regular basis.

    • Allocate Service Engineers for routine Robot Preventive Maintenance.

    • Monitor and escalate open Robot Issues to ensure timely resolution.

    • Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.

    • Collaborate with team members to maintain an updated deployment schedule.

    • Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.

    • Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.

    • Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.

    • Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

  • Role: Service Support Administrator
  • Employment Type: Full time

Desired Candidate Profile

    • Required: Diploma in engineering, business administration, or a related field.

    • Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).

    • Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.

    • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

    • Ability to thrive in a fast-paced and dynamic work environment.

Company Profile

Kabam Pte Ltd

Contact Details