This position is responsible for managing the floor operation with the direction of the Outlet Manager on day to day business.
Understands the company culture and exemplifies the brand styleLead and demonstrate the basics (Smile, greeting, responding, organization, safety, house rule and others)Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)Effective reporting and discussing with the direct report SecondaryAlways provide a high quality of service and deliver excellent dining experience to all customersServe foods and drinks as quickly as possible, ensure all dishes in right presentation, temperature & portionResponds to questions or comments professionally and effectively. Reports, discuss or consult with Outlet Manager directlyManage all outlet stocks such as drink bar item, disposable items and others. Assist on month-end stock takeEnsure outlet (floor and drink bar area) cleanliness, and always keep the outlet in excellent hygiene standardsEnsure outlet housekeeping are carry on as scheduled plannedAlways ensure team members are following service manual; follow up with new team members’ progressUnderstand and support kitchen operation
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