Job Description

• • Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions.

  • Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers.

  • Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers.

  • Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings.

  • Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles.

  • Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions.

  • Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

• Role: Customer Service Specialist
• Employment Type: Full time

Desired Candidate Profile

• • Minimum Diploma in Engineering or other related fields

  • Ideal candidate should have 2-3 years of customer service or technical support experience

  • Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

  • Strong communication skills in English (both oral and written)

  • Being able to understand and empathize with customers' concerns or problems is crucial.

  • Ability to analyze situations, identify problems, and provide effective solutions.

  • Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

  
  

  Plus Qualifications

  
  

  • Experience/exposure with AGVs, AMRs, and robotic systems

  • Basic understanding of containers and Docker

  • Familiarity with Linux platform, its configuration and Unix shell scripting