• Establish a deep understanding of IT Services portfolio with adjacent offerings and solutions and be able to position the value of the Services package to clients within the context of each client's business.
• Provision of support to Account / Sales Managers to tailor Services scope definition, including client specific project plans, cost benefit analysis, resource requirements and contract related documentation to suit customer’s business strategies.
• Collaborate closely with various teams, such as product, channels, pre-sales, finance and service delivery to develop business relationships and help Account / Sales Managers to achieve sales goals.
• Provision of support to Account / Sales Mangers for forecasting of sales prospects according to services, timeline, and value.
• Provision of support to Account / Sales Manager in the preparation of sales reports to management to update customer needs, problems and interests, sales volume, potential sales, and areas of proposed opportunity.
• Maximize customer satisfaction through timely communication and follow up to expedite the resolution of customer problems and complaints.