Client Onboarding & Training:
Client Support & Issue Resolution:
-Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
-Work closely with engineering and product teams to identify recurring issues and drive improvements.
-Provide client reports on robot performance, and key performance matrix.
-Use diagnostics and analytics tools to proactively identify and resolve operational issues.
Customer Success & Relationship Management:
-Develop strong relationships with clients, understanding their unique needs and business goals.
-Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
-Collaborate with sales and account management teams to drive customer retention and expansion.
Site Survey & Deployment Plan:
-Conduct Client Site Surveys – Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security
-Understand Client Objectives – Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.
- Address Deployment Concerns – Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.
- Develop Deployment Plans – Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.