Job Description

• ? Collaborating with the technical team to diagnose and resolve technical issues reported by customers.

  ? Document and report recurring issues to support continuous improvement and product development.

  ? JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:

  ? Assigning tickets to appropriate assignee, and ensuring all tickets are closed eventually with proper updates to the tickets.

  ? Providing resolution as a tier-3 technical support for robotic systems, including hardware, software, and firmware components.

  ? Client communication and support - manage multiple client groups and maintain proactive communication (including WhatsApp responses, execution of action items from client meetings)

  ? Review and verify client reports before sending them to clients

• Role: Technical Support Engineer - Robotics
• Employment Type: Full time

Desired Candidate Profile

• ? Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science,

  or a related field.

  ? 2+ years of experience in technical support

  ? Excellent problem-solving skills with the ability to tackle complex technical issues.

  ? Strong communication and interpersonal skills, with the ability to effectively bridge gaps

  between technical and non-technical teams.

  ? Good English communication skills (verbal and written).

  ? Familiarity with Linux platforms, including configuration, Unix shell scripting, and Command Line Interface (CLI) operations.