Job Description

• -Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems

  -Document and report recurring issues to support continuous improvement and product development.

  -JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:

  -Assigning tickets to appropriate assignee, and ensuring all tickets are closed eventually with proper updates to the tickets.

  -Providing resolution as a tier-3 technical support for robotic systems, including hardware, software, and firmware components.

  -Client communication and support - manage multiple client groups and maintain proactive communication (including WhatsApp responses, execution of action items from client meetings)

  -Review and verify client reports before sending them to clients

• Role: Technical Support Engineer - Robotics
• Employment Type: Full time

Desired Candidate Profile

• -Diploma in Robotics, Computer Science, or a related field.

  -2+ years of experience in technical support

  -Excellent problem-solving skills with the ability to tackle complex technical issues.

  -Strong communication and interpersonal skills, with the ability to effectively bridge gaps

  between technical and non-technical teams.

  -Good English communication skills (verbal and written).

  -Familiarity with Linux platforms, including configuration, Unix shell scripting, and Command Line Interface (CLI) operations.

  -Knowledge with programming languages commonly used in robotics (e.g., Python, C++, ROS)