Job Description

• • Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.

  • Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.

  • Document and report recurring issues to the Technical team to support continuous improvement and product development.

  • Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.

  • Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.

  • Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.

  • Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

• Role: Technical Support Engineer
• Employment Type: Full time

Desired Candidate Profile

• • Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.

  • 2+ years of experience in technical support

  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.

  • Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.

  • This position may require occasional travel to customer sites.

  • Good English communication skills (verbal and written).