Channel Partner Support:
Manage and facilitate the deployment of KABAM’s robotic systems through our channel partners to end-users across diverse industries.
Provide technical and operational support to channel partners, ensuring the smooth deployment and optimal functioning of robotic systems at end-user sites.
Technical Service and Support:
Deliver technical service and support directly to end-users when required, minimizing downtime and ensuring consistent operation.
Develop and manage a support network that enables rapid response to any technical issues encountered in the field.
Training and Development:
Design and conduct training sessions for channel partners and end-users to ensure effective use and maintenance of robotic systems.
Create and distribute training materials, manuals, and documentation to assist users and channel partners
Customer Success and Relationship Management:
Serve as a main point of contact between KABAM Robotics, channel partners, and end-users, ensuring a successful customer experience from a technical perspective.
Gather and analyze feedback to drive continuous product improvement.
Compliance and Safety Management:
Ensure all robotic deployments comply with relevant regulatory and safety standards.
Develop and implement safety protocols for the operation and maintenance of robotic systems.
Collaboration and Coordination:
Work collaboratively with R&D, sales, and technical teams to align field operations with KABAM’s organizational goals.
Communicate customer requirements and feedback to internal teams to support product development and enhancements.
Basic Qualifications:
Degree or equivalent experience in Electrical/Electronics/Mechatronics/Computer Science or a related field.
Proven experience in field engineering, management, and customer support.
Strong technical troubleshooting and problem-solving skills.
Basic network configuration experience.
Contact Details
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