Job Description

• • Monitor commercial pipelines daily for new and upcoming robot deployments.

  • Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.

  • Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.

  • Organize customer training on robot handling and software platforms, including logistics.

  • Preparation of necessary documentation prior to robot live operations on customer sites.

  • Compile Product Performance Reports for customers on a regular basis.

  • Allocate Service Engineers for routine Robot Preventive Maintenance.

  • Monitor and escalate open Robot Issues to ensure timely resolution.

  • Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.

  • Collaborate with team members to maintain an updated deployment schedule.

  • Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.

  • Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.

  • Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.

  • Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

• Role: Service Support Administrator
• Employment Type: Full time

Desired Candidate Profile

• • Required: Diploma in engineering, business administration, or a related field.

  • Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).

  • Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.

  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

  • Ability to thrive in a fast-paced and dynamic work environment.