• Support the installation, optimization, integration, troubleshooting and upgrade of all IT systems or components.
• Work with the engineering teams to translate design requirements into Microsoft and VMware.
• Assist with the planning, execution, monitoring and control of all engineering project related tasks and activities.
• Provide technical support, troubleshooting and complex problem resolution on issues while monitoring and maintaining environment stability.
• Document software and system configuration.
• Participate and assist with 24x7 support of the environment.
• Address and close technical issues reports
• Evaluate results of investigation reviews
• Develop problem solving guidelines, checklists, or other materials to respond to user problems that are recurring